FAQ
Frequently Asked Questions – Everything You Need to Know
We’ve compiled answers to the most common questions about our products, shipping, and policies. If you don’t find what you’re looking for, feel free to contact us!
1. Shipping and Delivery
Q: How long does delivery take?
A: For UAE customers, delivery typically takes 1-5 business days. For international orders, delivery may take 7-14 business days, depending on the destination.
Q: Do you offer express shipping?
A: Yes! We offer express shipping options for faster delivery. Check out our shipping page for more details.
2. Returns and Refunds
Q: What is your return policy?
A: We offer a 30-day return policy for unused and unopened products. Please contact us at info@potlicart.com to initiate a return.
Q: How long does it take to process a refund?
A: Refunds are processed within 5-7 business days after we receive the returned item.
3. Payment Options
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and Apple Pay.
Q: Is my payment information secure?
A: Absolutely! We use SSL encryption to ensure your payment details are safe and secure.
4. Product Questions
Q: Are your products safe for babies?
A: Yes! All our products are carefully selected to meet strict safety standards. We prioritize non-toxic, eco-friendly, and baby-safe materials.
Q: Do you offer organic baby products?
A: Yes, we have a wide range of organic baby clothing, toys, and accessories. Look for the “Organic” tag on product pages.
Q: How can I reach customer support?
A: You can reach us via email at info@potlicart.com or call us at +971 50 655 5285. Our team is available Sunday to Thursday, 9 AM to 6 PM to assist you.
Q: Do you have a physical store?
A: Currently, we operate exclusively online to serve customers across the UAE and beyond.
Still have questions? Contact us – we’re happy to help!